What People Say about Mark's Insights...

“Through his international experience and insightful industry writings, Mark Dangelo of Innovative Relevance® delivers actionable solutions to organizations seeking guidance and answers. Leveraging cross-domain knowledge, Mark consistently moves beyond the accepted business and technology dogma to create bottom-line results and sustainability. For organizations struggling with where to begin, transformations, or BPO / KPO, Mark and his team at Innovative Relevance® should be at the top of your list.”-- Cary Burch , Founder, Green Score Network

News Feature: "The Value of Rethinking the Process," Anthony Garritano, Mortgage Technology Magazine, May 2008

News Feature: Process Integration -- "Let's rethink this mortgage process," Anthony Garritano highlights Mark Dangelo's research, April 1, 2008

News Feature: "Are Fannie and Freddie to Blame?," Scott Kersnar, Senior Editor of Mortgage Technology, February 2008

News Feature: Survival M&A's -- " B of A CEO: Countrywide Deal Value 'Very Attractive,' American Banker, January 14, 2008

News Feature: Outsourcing – “I win, you lose!," Ocwen Live Wire, December 21, 2007 referencing Mark Dangelo's active BLOG on industry issues and challenges

News Feature / Sourcing: "An Industry in Transition – Sourcing Lessons Learned," Ocwen Live Wire, January 22, 2007

News Feature / Predictions : "Lean times for mortgage lenders foreseen in 2007," Inman News, January 10, 2007

News Feature / MBS & ABS: "Industry Update Section," Ocwen Live Wire, December 7, 2006

Mortgage Fraud: "M-FACTS Part 2 -- It's all about Data, Data, Data, Unlock the Data!," Mortgage Banking Association, Tech News Link, October 17, 2006

Mortgage Fraud: "Please Ma'am, just the M-FACTS (Mortgage Fraud, Abuse, Collusion, Theft, and Schemes," Mortgage Banking Association, Tech News Link, September 19, 2006

Net Neutrality: "Net Neutrality – It’s Not Just about the “.XXX” Domain," Mortgage Banking Association, Tech News Link, August 15, 2006

Measurements & Dashboards: "Seizing the Indicators for Success -- Avoiding Measurement Failures," Mortgage Banking Association, Tech News Link, June 6th and June 13th, 2006 (published in two parts)

Enterprise IM: The Changing Perspectives of Instant Messaging – "HTH :)” Mortgage Banking Association, Tech News Link, May 2, 2006 (Click Here for Audio Version)

Technology Convergence: "So Long Contact Center – Hello “Enterprise Media Center?” Mortgage Banking Association, Tech News Link, March 14, 2006 (Click Here for Audio Version)

Data Integration: "Customer Data Integration (CDI) -- Has the Future Finally Arrived?" Mortgage Banking Association, Tech NewsLink, February 7, 2006 (Click Here for Audio Version)

Bird Flu: "The Perfect Tempest -- Identification and Remediation of Risks (Part 2 of a series)," Mortgage Banking Association, Tech NewsLink January 17, 2006 (Click Here for Audio Version)

Bird Flu: “The Perfect Tempest — Pandemics, Globalization, Aging Workforces, Regulatory Pressures (Part 1 of a series),” Mortgage Banking Association, Tech NewsLink, November 29, 2005 (Click Here for Audio Version Part 1a) (Click Here for Audio Version Part 1b)

Investment: “Mobile Innovation Requires a Holistic Investment Strategy,” Mortgage Banking Association, Tech NewsLink, September 13, 2005 (Acrobat)

Customer Service: “Access Strategy = Customer Profits?,” Mortgage Banking Association, Tech NewsLink, August 23, 2005 (Acrobat)

Outsourcing: “Thousands of Miles Before You Sleep,” Mortgage Banking Association, Tech NewsLink, July 19, 2005 (Acrobat)

ERP / Vendors: “Giants in the Canyons?!,” Mortgage Banking Association, Tech NewsLink, May 31, 2005 (Acrobat)

Strategy & Industry: "Mortgage Banking at a Crossroads,” Mortgage Banking Association, Tech NewsLink, May 3, 2005 (Acrobat)